DELIVERIES AND RETURNS
SHIPPING
Processing time
All items are shipped from Switzerland, unless otherwise stated.
We ship on Mondays and Thursdays only.
For "Made to Order" and "Preorder" items the time to prepare can vary and will be stated in the individual listing.
If your order is urgent, please contact us on info@komana-design.com
Estimated shipping times
Please consider we ship on Mondays and Thursdays only. Once shipped, the delivery times are as follows:
Switzerland: 1-2 business days
Europe: 3-5 business days
Rest of World: 5-7 business days
We do our best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the postal service provider.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.
RETURNS AND EXCHANGE
We gladly accept returns and exchanges
Contact us within: 7 days of delivery
Ship items back within: 15 days of delivery
Once the item(s) have arrived at our studio we will issue you with a refund. Sadly shipping costs are nonrefundable. Costs of return are to not covered by KOMANA.
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Contact and returns address
KOMANA
Reinacherstrasse 7
8032 Zürich
Switzerland